Appointment Lookup
646-440-2692
Jenn-Air freezer leaking water
Common reasons your Jenn-Air freezer is leaking water
The most common reasons your Jenn-Air freezer is leaking water are a clogged drain tube, cracked water tubing or a bad evaporator.
74% of the time it's the Drain Tube
8% of the time it's the Water Tubing
7% of the time it's the Evaporator
11% of the time it's the Something else
Schedule your freezer repair now!
We can help! Our service technicians have the expertise to fix your Jenn-Air freezer - no matter where you bought it!
Most common repairs needed to fix a Jenn-Air freezer
Drain Tube Replacement
A clogged drain tube is often the problem causing a freezer to leak water. The defrost drain tube carries water formed during the automatic defrost cycle away from the evaporator and into the defrost drain pan at the bottom of the freezer. Water can freeze inside the drain tube and prevent water from draining. The water will leak out of the freezer when the defrost drain tube is clogged. When you see your freezer leaking water, schedule service through Sears Home Services. We’ll send a technician to your home to fix the problem.
Water Tubing Replacement
If the water tubing in a freezer, either from the home's water supply to the valve or from the valve to the ice maker, develops a crack, several consequences may arise. The most immediate issue is water leakage. The crack allows water to escape from the tubing, potentially causing puddles around the freezer or even spreading to other areas, resulting in property damage. Additionally, the leak may hinder the ice maker from functioning properly. Having a Sears Home Services professional address a cracked water tube promptly is crucial to prevent potential water damage.
Evaporator Replacement
When your freezer is leaking water, a bad evaporator can be causing the problem. The evaporator cools the air inside the freezer. When the evaporator leaks all of the refrigerant out of the sealed system, the freezer won’t cool at all. Melting ice and frost can leak water out of the freezer. Replacing the evaporator involves recovering and recharging the refrigerant in the sealed system. Because the EPA regulates the handling and disposal of all refrigerants, a certified service technician is required to perform the repair. When your freezer won’t cool at all, have a Sears Home Services Technician visit your home and fix the problem.
Why is my Jenn Air refrigerator leaking water from the bottom?
A frozen defrost drain tube in the automatic defrost system of an upright Jenn Air freezer is the #1 cause of this appliance leaking water underneath.
That drain tube carries condensate water from the collection tray under the evaporator to a defrost drain pan next to the compressor where that water evaporates off before the next defrost cycle.
When the defrost drain tube freezes, water overflows the drain pan below the evaporator and leaks out underneath the freezer.
To prevent the freezing, a technician will sometimes install a metal device shown below that transmits heat from the defrost heating element to the opening of the drain tube to prevent freezing:
Installing this part can often prevent the defrost drain tube from freezing up and keep the freezer from leaking water.
Schedule freezer repair service if you suspect that the defrost drain tube is freezing up and causing your freezer to leak water from underneath.
A cracked or damaged defrost drain pan can leak water that will seep out underneath your freezer. Unplug the freezer and remove the machine compartment cover to check that drain pan. Replace that part if it’s cracked or damaged.
A loose or damaged freezer door gasket can cause excessive frost that can overflow the evaporator drain tray or defrost drain pan and cause leaks under your freezer.
Check the freezer door seal for damage or tears and replace that part if you find it damaged.
Here’s a video that shows how to replace a refrigerator door gasket on a common type of refrigerator. You can use that same procedure to replace the door gasket on common upright freezers.
What to expect when you experience a Jenn-Air freezer leaking water issue
How is the leaking water problem fixed?
Correcting most leaking water problems usually involves replacing the drain tube, water tubing or evaporator. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.
Sears Home Services recommendations for a freezer that is leaking water
When the freezer is leaking water it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of freezer failures.
What to look out for with a freezer leaking water diagnosis
Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your freezer problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.
What our customers say about us
With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it
Fridge repair.
Bradley was on time very professional had the fridge repaired in less than an hour up and going. Cleaned up and got us going for our Thanksgiving day. we had a great experience with Sears.
Curt C, Mount Carmel, IL
Happy!
Pedro was on time and super friendly. He seemed to know the job and was helpful in explaining everything. Showed me the controls and where the problem was. So nice, would definitely use your service again. Another company was going to take 3 days to come and service us. You guys came same day, what a lifesaver!
Lisa M, Sahuarita, AZ
Freezer repair
Great service. Freezer repaired in a timely matter. Cleaned up work area. Would recommend
Lynwood L, Dayton, TX
Frequently Asked Questions
Repair Freezer Resources
Learn the reasons why your deep freezer is leaking water and how to fix the problem.
Explore these common freezer problems and their likely causes, providing insight from Sears' expert technicians.
Discover why your freezer is only freezing at the bottom with Sears Home Services.
Learn how chest freezers work and how to troubleshoot common problems.
Glossary Terms
A freezer bag is a specially designed plastic bag used for the cold storage of food in the freezer, offering protection against freezer burn and preserving the food's freshness and flavor over extended periods.
A freezer compressor is a vital component of a freezer's refrigeration system, functioning as a pump to circulate refrigerant through the system, which cools the interior by absorbing and expelling heat.
A freezer door gasket is a flexible seal that outlines the edge of the freezer door, ensuring an airtight closure to maintain cold temperatures inside and prevent warm air from entering.
A manual defrost freezer is an appliance that needs to be switched off and allowed to thaw periodically to remove accumulated ice, ensuring efficient operation and storage space maximization.