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Whirlpool cooktop not working
Common reasons your Whirlpool cooktop is not working
The most common reasons your Whirlpool cooktop is not working are a defective electronic control board, broken igniter or a faulty infinite switch.
54% of the time it's the Electronic Control Board
23% of the time it's the Igniter
8% of the time it's the Infinite Switch
15% of the time it's the Something else
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Most common repairs needed to fix a Whirlpool cooktop
Electronic Control Board Replacement
When the cooktop is not working, a defective electronic control board could be failing to send current to surface elements. Electrical relays close contacts to send current to a burner when you set a burner to heat. When the internal logic or internal circuits in the electronic control board fail, current won’t flow to the burners. When your cooktop has power but none of the elements work, have a Sears Home Services Technician check the electronic control board and replace it if it’s defective.
Igniter Replacement
A broken igniter prevent burners from lighting on the cooktop. Some cooktops use an ignition system that reignites burners when the control doesn’t detect a flame on a burner in use. When a cooktop uses electronics to sense a burner flame, a broken igniter can short out electronics or damage other components in the burner ignition system so the cooktop won’t work. Have a Sears Home Services Appliance Repair Technician examine and repair your cooktop when it isn’t working.
Infinite Switch Replacement
When the cooktop is not working, you may find that the problem is caused by a faulty infinite switch. The infinite switch has electrical contacts that turn a surface element on and off and controls the heat level of the element. When internal switch contacts short out, the electrical circuit breaker will trip and prevent the cooktop from getting power. When you’re unable to reset the circuit breaker because it trips again as soon as try to reset it, you can suspect that faulty infinite switch may be preventing the cooktop from working. Have a Sears Home Services Technician examine and repair your cooktop.
Why is my Whirlpool cooktop not turning on?
Check for electrical power
Reset the house circuit breaker for the cooktop. This may restore electrical power so the cooktop begins working again.
If you have a gas cooktop, check the electrical outlet using this process:
- Unplug the cooktop power cord.
- Plug a nightlight or small appliance into the electrical outlet to check for power.
If the electrical outlet is dead, have an electrician fix the issue.
If the outlet has power, you’ll likely need to have a service technician repair the cooktop failure.
Check the gas supply
For a gas cooktop that has electrical power but burners won’t light, check the gas supply cut-off valve to make sure that it’s fully open.
Check the gas supply for other gas appliances in your home. If your entire home is without a gas supply, contact your gas supplier to fix that problem.
Replace the spark module
When your gas cooktop has power but the burners won’t spark to ignite when you turn on a burner, you may need to replace the spark igniter.
The spark module receives a signal from the burner switches and sends voltage to the igniter electrodes to make them spark to ignite the surface burner. If the spark module isn't sending voltage to the burners, replace the spark module.
Follow the steps in this illustrated repair guide to replace the spark module in a gas cooktop:
How to Replace the Spark Module in a Gas Cooktop.
If these tips don’t help you find and fix the cause of your cooktop failure, schedule appliance repair service and we’ll send a technician to your home to resolve the issue.
What to expect when you experience a Whirlpool cooktop not working issue
How is the not working problem fixed?
Correcting most not working problems usually involves replacing the electronic control board, igniter or infinite switch. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.
Sears Home Services recommendations for a cooktop that is not working
When the cooktop is not working it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of cooktop failures.
What to look out for with a cooktop not working diagnosis
Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your cooktop problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.
What our customers say about us
With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it
fixed my oven within minutes!
i had previously had a technician out 3 times in the past 1 1/2 years, who was chosen by my home warranty company. The oven never worked, it was always a temporary fix. Shareef listened to the issues i was having and what i thought was the problem and fixed it within minutes! The oven works perfectly now, it does not turn on and off any longer and all 4 burners are hot. He was personable, efficient, and a true professional.
Julie B, Mt Pleasant, SC
He tried
Sometimes things don't work out as planned. Tim tried to fix my oven. Previous guy misdiagnosed the problem. So i am still without. Tim tried and communicated with me about the issues.
Diane U, Royal Oak, MI
Excellent Service, prompt and curious!
Excellent Service, Friendly and courteous! Prompt and eager to fix the stove!
Mike Barrett, Duluth, MN
Frequently Asked Questions
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Glossary Terms
A drop-in range is a type of kitchen stove that is designed to be fitted into a pre-existing space in kitchen cabinetry, mounted on a platform, flanked by cabinetry, and often featuring a custom panel at the bottom.
A dual fuel range combines the precision of an electric oven with the responsiveness of a gas cooktop, offering the best of both worlds for cooking enthusiasts.
BTU, or British Thermal Unit, measures the amount of heat required to raise the temperature of one pound of water by one degree Fahrenheit.
A thermocouple is a sensor used for measuring temperature, consisting of two different metal wires joined at one end, which generate a voltage proportional to temperature changes.